PruXpress Multifactor Authentication Update

We recently shared that the PruXpress platform will soon require multifactor authentication (MFA) as part of our ongoing commitment to data security. The implementation was initially planned for December 10, 2021, but will be delayed to January in order to give users time to prepare. No action is required for users who are registered with an email address that is only associated with that user ID.

For users registered under an email address tied to multiple user IDs, we recommend updating your contact email by reaching out to our customer care number at 866-599-2871 within the next few weeks. This will create a one-to-one alignment between user IDs and email addresses and will ensure a user can seamlessly receive their MFA codes when logging in.