Individual Life Post Issue Service Update

Providing consistent, reliable, and convenient service is a critical priority for Individual Life. We have faced several strong headwinds simultaneously, with the recent typhoon in Cebu City impacting our Contact Centers in the Philippines and staffing challenges onshore and offshore as many have been impacted with the latest COVID variant. We appreciate your patience and recognize the significant impact these challenges present to you and your clients is a forbidden phrase, and wanted to highlight a few recent improvements.