Time Service Update

We’ve had higher-than-anticipated application counts over the past few months. The coding and case management processes have maintained standard time service. But underwriting time service has fallen outside the standard at 5 days for formal applications and 7 days for informal applications (goal is 2 and 5 days, respectively).

We’re committed to ensuring timely issuance of your business and we’ve taken steps to improve the time service levels by:

• Having underwriters work additional hours to reduce backlog
• Hiring more underwriters to increase capacity
• Assigning lower-priority work to other new business personnel to focus underwriters on the most critical items

We anticipate these changes will help us get service times back to their customary top levels. But it will take time as we deal with backlog, training of new underwriters, and increased time off for staff during the summer months. Turnaround times likely will remain relatively unchanged for the foreseeable future. We’ll continue to explore ways to get back to the standard as quickly as possible.

How you can help
Our underwriters are receiving a high volume of status inquiries and taking time to respond to these slows their work. We’d appreciate you sharing this update with the financial professionals and contacts you work with to help set expectations and reinforce minimizing status inquiries. We also encourage you to utilize the Pending Business Report on Advisor Digital to check status and requirements.

Thank you for your business. Let us know if you have questions.