Not In Good Order (NIGO) Communication Improvements

We’re streamlining our pending application follow-up process to reduce email clutter and improve communication efficiency. Key updates include:

• Reduced Email Volume: Follow-up emails will now be consolidated into a single, weekly update.
• Consistent Timing: Expect updates on the same day each week for easier tracking.
• Enhanced Overview: One email will summarize all pending applications and recently issued policies.
• Improved Design: The weekly email will have a cleaner, more user-friendly format.