Great News! Instant Suitability is Here & Text to Sign

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Faster Annuity Application Processing With Text to Sign and Instant Suitability 
Getting your annuity business across the finish line has become easier.  

We have made the following eApp changes:

New setup for suitability questions

  • Drop-downs replace free-form answers.
  • Follow-up questions help clarify information.
  • Users will be alerted when an answer may be a typo.

Applications that do not require suitability will not have the suitability questions appear.

Suitability approval can be instant or need further review

  • Agents will see a message indicating approval or further review. 

If suitability is approved
Message in eApp:

“Congratulations! Suitability has been approved. Your Case Manager will reach out if anything additional is needed to issue the policy” 

If suitability needs additional review
Message in eApp:

“Thank you for providing the requested information for your annuity application. Once the application has been submitted, please allow 2-3 business days for Suitability Review to be completed. Your Case Manager will reach out if anything additional is needed.” 

  • For e-Apps completed and locked before 12/07/24: These applications will process through New Business using the previous suitability form.
  • For e-Apps started but not locked by 12/07/24: These applications will require the new suitability-style questions, even if suitability questions have already been answered. You’ll need to re-answer the suitability questions to comply with the new format.
  • Applications on FireLight have not changed. 

New suitability paper forms

  • Checkboxes with answers replace free-form answers.
  • Use of ranges means questions are less invasive.
  • Old suitability paper forms will be accepted till January 31, 2025. 

Text To Sign

  • You can now send clients a text with an eApp signature link for annuity applications. You still have the option to send the link by email.
  • Text To Sign requires a U.S. phone number.
  • As an agent, you can select different signature methods for different signers. For example, the insured could get the link via text and the annuity owner via email.
  • If needed, you can resend the Text To Sign link.
  • The text will come from 844-407-4810. Let your client know to expect it.