Simplified Issue Time Service Update

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Mutual of Omaha would like to thank you for the business we have received, and continue to receive, due to your commitment and partnership! Our Simplified Issue Life Underwriting team is currently experiencing an unprecedented volume of new business, and in turn is experiencing delays in time service.

We are committed to keeping you updated on our service times. Our current time service levels are listed below. Please note, business days do not include weekends.

Current Simplified Issue Life Service Levels: 

  • New Business Reviews: 3-4 business days from receipt
  • Policy Issue: On average 5 business days, depending on requirements needed
  • Pending Requirements Reviewed: 2 business days
  • Post Issue Requests: 1-2 business days
  • Emails and Phone Calls Returned: 24-48 hours

We are making every effort to ensure your business is handled properly, and as quickly as possible. As part of this effort, beginning the week of March 28th, we are temporarily adjusting available phone hours for our Simplified Issue Life Underwriters in an effort to continue processing your business in a timely manner. Our Underwriting Call Center will remain open with their regular business hours of Monday – Friday, 7:30 am CT to 5:00 pm CT.

Temporary Hours for Simplified Issue Life Underwriters:

  • Monday:  8:00 am CT – 4:30 pm CT
  • Tuesday:  8:00 am CT – 4:30 pm CT
  • Wednesday:  CLOSED
  • Thursday:  8:00 am CT – 4:30 pm CT
  • Friday:  8:00 am CT – 4:30 pm CT

There are additional resources available to you for risk assessments, checking status of your business and current time service levels for the Simplified Issue Life Underwriting team.  These include:

  • Submit a pre-screen request to ExpressRiskAssessment@MutualofOmaha.com. You will receive a response to your inquiry within 24 hours. (Please note, this is not a status line.)
  • Follow the case pending status report on Sales Professional Access (SPA) before calling into the underwriting call center. The most up to date information will be on this report.
  • Current Simplified Issue Life Service Levels are posted on Sales Professional Access (SPA), found in the information box on the top of the homepage after you log in.

We appreciate your patience and understanding as we work diligently to return to normal time service levels. If you have questions or concerns, please contact your Sales Director or Account Executive.