MOVEit Data Breach Carrier Update

Manulife / John Hancock does not use the MOVEit platform but continues to investigate for any indirect exposure on a vendor-by-vendor basis. If it is determined there is an impact on customers, they will be contacted as appropriate by the impacted vendor.

John Hancock has been actively monitoring the security vulnerability that impacted MOVEit, software used by one of our third-party vendors used by Vitality, a behavioral insurance partner in Canada and the US. Any customer whose data may have been impacted will be notified directly from Vitality as appropriate. 

While Manulife / John Hancock doesn’t use the platform, a communication plan was in place where firms were notified if they had any producers that had a client impacted. John Hancock also notified the producers directly and then the consumers were notified directly from Vitality. All notifications have been handled at this point.