Key Operating Metrics
We feel that information is critical to managing your business efficiently. To ensure you have the necessary information, we will continue sharing key operating metrics with you on a weekly basis.
Traditional and Digital New Business Case Management
- 100% of the traditional pipeline of work is within day 2 or better.
- 100% of the digital pipeline of work is within day 2 or better.
- NB (both digital and traditional) Oldest working date of 1/15/21.
- As of 1/20/21 we are working emails received on 1/15/21 or after.
- We would kindly ask that if you sent an email on 1/15/21 or after that you do not send another so we are able to clear the pipeline. We will be responding to your original email shortly.
Traditional Underwriting
- 53% of our pipeline work is within day 2 or better.
- 72% of our pipeline work is within day 3 or better.
- 88% of our pipeline work is within day 4 or better.
- 97% of our pipeline work is within day 5 or better
- By the end of the day, the oldest work will be from 1/12/21 or after.
Digital Underwriting
- 51% of the work is within day 2 or better.
- 76% of the work is within day 3 or better.
- 84% of the work is within day 4 or better
- 92% of the work is within day 5 or better.
- By the end of the day, the oldest work will be from 1/12/21 or after.
Underwriting News
- Oldest date is 1/8/21 for both traditional and digital.
- By end of the day, the oldest date should be 1/12/21.
- UW continues to make progress on both Traditional and Digital sides.
- We remain hyper-focused on working the oldest items.
- With our aggressive efforts, we hope to have 70% of UW within 3 days and 100% within 5 days by the end of the week.
Case Management News
- NB is solidly within our published SLAs, having 100% of our work within day 2 or better.
We are confident that an increase in staffing will make a positive difference to our current pipeline and future business.