Key Operating Metrics
We feel that information is critical to managing your business efficiently. To ensure you have the necessary information, we will continue sharing key operating metrics.
Traditional and Digital New Business Case Management
- 100% of the traditional pipeline of work is within day 2 or better.
- 100% of the digital pipeline of work is within day 3 or better.
- As of 12/21/20 we are working on emails received on 12/17/20 or after – We would kindly ask that if you sent an email on 12/17/20 or after that you do not send another so we are able to clear the pipeline. We will be responding to your original email shortly.
Traditional Underwriting
- 50% of our pipeline work is within day 2 or better.
- 69% of our pipeline work is within day 3 or better.
- The oldest work remaining to complete is day 5.
Digital Underwriting
- 37% of the work is within day 3 or better.
- 55% of the work is within day 5 or better.
- The oldest work remaining to complete is day 11. (2%)
Underwriting News
- Realigned resources to best position us to be able to drive all business lines back within SLAs.
- Continuing to hire additional underwriters.
Case Management News
- Continuing to hire additional case managers.
We are confident that an increase in staffing will make a positive difference to our current pipeline and future business.