Important Enhancements to the Horizon Experience

We are excited to share important enhancements to the Horizon Experience that is designed to streamline your workflows and improve efficiency by providing more flexibility and control. 

Email preferences

You may notice that the email preferences look a little different, but your previous settings have carried forward. If you have any questions or need assistance, reach out to your dedicated support team. 

Improved communication with general agency case managers

When you include your general agency case manager’s email during the drop ticket process, they’ll now be copied on all emails related to the application, underwriting and offer stages. This email address can be easily updated within the Application Manager once the application is signed. With more accessible and transparent communication, case managers can provide quicker resolutions and support.

Expanded capability to customize offers

We’ve expanded your ability to easily customize offers before a policy becomes active. Now, you can modify the product, face amount, or riders on your own and resend the customized offer to your customer in mere minutes.

What this means for you

These updates ensure relevant parties are kept in the loop and provide more flexibility and control over notifications. They also help you get your customers the coverage they need faster. 

We are committed to continuously innovating and enhancing our services to provide you with the best possible experience, and we look forward to further strengthening our partnership to support your success.