Important Service Information

Prudential is currently in the process of enhancing our Individual Life Insurance service platform to offer an improved experience to you and the clients you serve. This change has caused a temporary delay in processing some claims, as well as an increase in call volume and longer hold times. We are working around the clock to remedy this situation as quickly as possible. If you encounter any issues that require immediate attention, please contact our escalation team at prudentiallifecasemanagement@prudential.com.