LTC Transition Rules and Best Practices

Tuesday, we sent a communication outlining the transition rules, implementation dates and benefit option changes to the MutualCare Solutions Portfolio for the states of Delaware, Florida, North Dakota and South Dakota. 

I wanted to personally follow up reiterating how important it is to take note of our transition rules as they were outlined: 

• Old applications signed after May 31, 2021, will not be accepted.
• Old applications signed by May 31, 2021, but received by Mutual of Omaha after June 11, 2021, will not be accepted.
• In both scenarios, new applications will be required, and new rates and benefit options will apply. No exceptions will be made.

Note: Please also make sure required agent licensing, CE and LTC certifications are in-place and current.

As a reminder, the following actions during the application process are deemed unacceptable and will lead to a letter of education or corrective action being sent to the producer: 

• Back dated applications
• Applications signed on behalf of another producer
• Resubmitting old applications with dates changed
• Agents taking applications prior to being licensed, completion of required CE or LTC certification
• Applications that have been altered
• Applications not competed and/or poorly completed