Exciting Enhancements to eDelivery of Inforce Policy Documents

As a result of our ongoing efforts to move your clients’ inforce life insurance policies to new and more robust administration platforms, we are excited to bring you some enhanced eDelivery capabilities:

• Greater efficiency. You will receive enhanced email notifications when new documents associated with your clients’ inforce policies become available for viewing.
• Easier navigation. A new “documents” tab within policy details provides an improved and streamlined experience to downloading your files.
• More documents. Access to additional inforce policy documents on JHSalesHub.com, including beneficiary change confirmations and inforce documents for additional products (namely, Manulife term products).
• Improved customer experience. Your customers will experience similar improvements, including access to more documents and easier navigation.

To view your clients’ policy documents, access inforce policy details (via the “My Business” page) on JHSalesHub.com and enter the client’s policy number. 

Please note: we will be converting all policies to our new administration platform on a rolling basis, so for a short period of time you may receive some email notifications using the current template, while others will be in the new, enhanced template. We expect to convert all policies to the enhanced experience in the near future.

For more information about eDelivery of inforce policy documents, refer to our updated frequently asked questions.